CustomerDesign.com

United Customer Management Solutions
Lifecycle eCRM for telecommunications, utilities and financial industries.
www.ucms.net/

The ITIL Open Guide
A public wiki site dedicated to the ITIL approach to IT and customer support and management.
www.itlibrary.org/

International Customer Service Association
Promotes the development and awareness of the customer service profession through networking, education and research. Activities, publications, case histories, merchandise and related links.
www.icsa.com/

ContactLife
Provides businesses with a fresh new perspective on customer contact strategies
www.contactlife.com/

Computerworld CRM Knowledge Center
Offers news, forums and resources across a wide spectrum of customer relationship management topics.
www.computerworld.com/

CRMA
A member-driven organization focused upon helping businesses to optimally leverage their investment in CRM solutions and technologies.
www.crm-a.org/

UltraFeedback
Research consulting firm that aligns organizations with their customers.
www.ultrafeedback.com/

Platinum Rule
Learn more about how charismatic you are and how charisma affects you personal and professional success.
platinumrule.com/

Inspice
Web based service that automates lost & found management and customer service to increase the management productivity and customer satisfaction while reducing the operational cost.
www.inspice.com/

Inq.com
Bringing traditional supportive human contact to the new economy of eBusiness. Enabling your ecommerce website with a live sales and support staff, eCRM with a human touch. Add an experienced eSales customer service center to your site today.
www.inq.com/