CustomerDesign.com

Study: Retail sites fall short on customer service
[CNN]
cnn.com/

Retail Rapport Ltd.
Mystery shopping agency. List of services, details about applying, and contact information.
www.mysteryshopagency.com/

Retail Maxim
UK-based mystery shopping services including competitor visits and internet and telephone shopping.
www.retail-maxim.co.uk/

National Customer Service Week
Provides companies with rewards, incentives and guidance to recognize service reps for National Customer Service Week (Oct. 2-6).
www.customerserviceweek.com/

Customer Service Training and Articles
Customer service training and free articles.
www.proedgeskills.com/

Customer Service University
Provides keynote speaking, training and facilitation of customer service programs focusing on the theme, "Taking Service Outside the Boundaries." Training tools and facilitators' guides available.
www.customerserviceuniversity.com/

Online Customer Service
Provides 24 hour online customer service for online businesses who lack in house resources. Test web sites and offer multilingual live support.
www.dmsupport.com/

Customer Service Training-Guaranteed
Measure-X training will shows how to measure satisfaction and retain customers longer.
www.measure-x.com/

Customer Service Week
Information, planning assistance, and celebration support materials and products for customer service week, the first week of October each year.
www.csweek.com/

The Service Quality Department
Customer service consulting and training organization.
www.service-quality.com/